NS&I · production

Customer Chatbot

"A chatbot used by customers of NS&I to obtain answers to product and service queries."

Publicly known

Owner: NS&I
Vendor: Genesys, Sopra Steria Limited

Undisclosed

Model architecture
Model performance benchmarks
Training data provenance

Who is actually being paid

Supplier arrangement · described jointly for all 2 suppliers

Role

Genesys are the vendor of the tool and provided further support and consultancy. Sopra Steria are the service delivery partner who provide ongoing development, staffing, support and maintenance.

Procurement procedure

Specified and procured by our service delivery partner, Sopra Steria.

Data access terms

N/A

Genesys

02979911

Verified at Companies House · checked 4 November 2026

Registered as GENESYS TELECOMMUNICATIONS LABORATORIES - EUROPE LIMITED · Active · incorporated 1994

View on the register

Sopra Steria Limited

04077975

Verified at Companies House · checked 4 November 2026

Registered as SOPRA STERIA LIMITED · Active · incorporated 2000

View on the register

Source: ATRS record · last updated Thu Feb 27 2025