Dandelaion

Network Rail · production

Digital Assistant

"Chatbot to filter and resolve public enquiries and where necessary, hand-off to a live advisor for further review."

Publicly known

  • Owner: Network Rail
  • Vendor: BoxFusion Consulting Limited

Undisclosed

  • Model architecture
  • Model performance benchmarks
  • Training data provenance

Who is actually being paid

BoxFusion Consulting Limited

07296310

Role

Configured the standard Oracle tool to meet Network Rail’s needs. Built the version of the digital assistant and are responsible for the ongoing maintenance and any break/fix issues that may arise as part of a wider support contract.

Procurement procedure

Open - three quotes were considered before awarding to the current supplier.

Data access terms

The supplier already had access to our production and live environments and the data contained within it as part of their support contract with us

Verified at Companies House · checked 4 November 2026

Registered as BOXFUSION CONSULTING LIMITED · Active · incorporated 2010

View on the register

Source: ATRS record · last updated Tue Dec 17 2024