National Highways · production

Highways Webchat

"The National Highways chatbot provides customers with an additional communication channel to get immediate answers to their questions using publicly available information (such as traffic information)."

Publicly known

Owner: National Highways
Vendor: Arup Group Limited

Undisclosed

Model architecture
Model performance benchmarks
Training data provenance

Who is actually being paid

Arup Group Limited

01312454

Role

Delivery partner

Procurement procedure

The Operational and Information Technology Commercial Frameworks (OT/ITCF’s) provide a one-stop-shop for all digital, data and technology related procurement which includes hardware, software, professional technical services and data modelling tools across National Highways. The frameworks are central in enabling National Highways ability to deliver the Road Investment Strategies (RIS) along with wider strategic business objectives.

Data access terms

Open government license and public sector geospatial agreement

Verified at Companies House · checked 4 November 2026

Registered as ARUP GROUP LIMITED · Active · incorporated 1977

View on the register

Source: ATRS record · last updated Mon Feb 10 2025