MoJ · production

PolyAI / Luna

"PolyAI provides an AI-powered conversational voice assistant that automates routine telephone interactions and supports users in accessing services more efficiently."

Publicly known

Owner: MoJ
Vendor: SSCL, PolyAI

Undisclosed

Model architecture
Model performance benchmarks
Training data provenance

Who is actually being paid

Supplier arrangement · described jointly for all 2 suppliers

Role

SSCL - Service provider, provided information relating to the FAQs and provided designs for the conversational flows. PolyAI - Technology provider, developed the tool alongside SSCL utilising information/data from SSCL.

Procurement procedure

PolyAI provided as a change request under the existing MoJ Call Off to the Independent Shared Services Centre 2 (ISSC2) Framework Agreement.

Data access terms

SSCL is a data processor, acting on behalf of MoJ as data controller.

SSCL

08460577

Verified at Companies House · checked 4 November 2026

Registered as SHARED SERVICES CONNECTED LTD · Active · incorporated 2013

View on the register

PolyAI

11048129

Verified at Companies House · checked 4 November 2026

Registered as POLYAI LIMITED · Active · incorporated 2017

View on the register

Source: ATRS record · last updated Wed Sep 09 2026