AICE Chatbot "Nova"

Role

Both NiCE & Route101 were contracted to develop the tool in conjunction with TBS Resourcing. Backend configuration completed by both third parties. Training & Guidance were provided and building of the chat bot was completed internally by TBS Resourcing. NiCE provide cloud hosting for the Chatbot itself, and Route101 provide cloud hosting for the Chat widget deployed on TBS Resourcing websites.

Procurement procedure

NICE went through a competitive selection process and are a preferred supplier utilised for a range of SaaS capabilities. We have a Master Partner Agreement (MPA) in place but will also contract discretely depending on specific requirements. Route101 are a sub-contractor via NICE, as the implementation partner.

Data access terms

NiCE are the SaaS supplier of the platform where the chatbot is hosted. Access by third party is restricted to employees assigned to our account with the relavent permissions and security controls. Route101 access limited to scope of implementation, with employees assigned to account with relevent permissions and security controls.