Money Information Centre Chatbot

Role

The supplier Kainos Software Ltd (‘Kainos’) developed the Money Information Centre Chatbot on AWS Bedrock. The supplier supported the restructuring of data, developed the system prompts to the chatbot, provided initial testing and infrastructure of temporary monitoring of performance during the pilot period.

Procurement procedure

Fully funded partner investment through agreement with Amazon Web Services.

Data access terms

Kainos Software plc provides customer services to Leeds City Council and has full data access in order to fulfil the service requirements. The solution processes data from Money Information Centre (‘MIC’) website that is available in the public domain. Chatbot conversation transcripts will be kept during the trial period. There will only be a window of time where this data might contain (unsolicited) personal data prior to a redaction process. Kainos Software Ltd will not have access to the unredacted scripts.