ICE 360 Case Creation Automation

Role

Kainos Software: Kainos are our contracted development partner for Dynamics 365 and surrounding ecosystem. Their role was solution design consultancy, solution development, and ongoing support. Shout Digital: Shout were the previous contracted development partner for the ICO website. Their role was development of the website to pass structured data to the automation system. Nexer Digital: Nexer are the current contracted development partner for the ICO website, and provde ongoing support.

Procurement procedure

Call-off from a framework

Data access terms

Kainos Software have been provided with controlled access to data within our case management system as part of a development and support contract. This has been done in compliance with data protection legislation and all Kainos staff with access to the data have been subject to appropriate vetting checks. Kainos staff are provided access to development and test environments where no production data is stored. Access to production data is granted using the Principle of Least Privilege. Our web development partner (formerly Shout Digital, currently Nexer Digital) is provided with controlled access to our website and associated ecosystem, which does include form submission data. Their staff are granted permission to production data only as necessary, using principle of least privilege, and all staff with access to production data are subject to appropriate vetting checks by the supplier.