Dandelaion

DWP · production

Conversational Platform

"A telephone based virtual assistant which asks callers the reason for their call, uses speech recognition to understand the response and then either signposts them to relevant self serve options such as GOV.UK or routes through to DWP advisors."

Publicly known

  • Owner: DWP
  • Vendor: Omilia Natural Language Solutions (UK) Limited

Undisclosed

  • Model architecture
  • Model performance benchmarks
  • Training data provenance

Who is actually being paid

Omilia Natural Language Solutions (UK) Limited

12750619

Role

DWP procured the product from Omilia to host on the DWP estate to deliver the service internally. The Supplier has no further involvement other than providing release updates, patches, fixes, tuning etc

Procurement procedure

The tender was run using a CCS Framework, “Automation Market Place” which is a Dynamic Purchasing System (DPS).

Data access terms

No access has been granted to data

Verified at Companies House · checked 4 November 2026

Registered as OMILIA NATURAL LANGUAGE SOLUTIONS UK LTD · Active · incorporated 2020

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Source: ATRS record · last updated Tue Dec 16 2025