RentSense

Role

The aim of the project is to implement the rent arrears management software, RentSense (developed by Mobysoft) for a 6-month pilot period to provide Camden’s rent teams with the tools to provide the right support, maximise their efficiency, and ultimately improve the council’s rent arrears position. RentSense uses AI to analyse rent transaction data from the tenant’s rent account and then presents a prioritised list of arrears cases recommended for contact via a standalone case management portal. This will be used alongside the existing NEC Housing system to manage tenancies.

Procurement procedure

As this is just a pilot evaluation of the concept at this stage there will be a procurement exercise after the pilot has proved this concept is useful to the service.

Data access terms

RentSense needs read-only access to the specific areas of the NEC Housing system that relate to the tenants’ rent accounts and supporting transactional data. It does not require integration into other systems. Mobysoft’s data extract tool (MIDAS) will connect to NEC and run queries to extract the requisite data on a daily basis. The data is then uploaded via HTTPS3 to Mobysoft’s Amazon S3 storage. Data is encrypted at rest (when it is stored) and in transit (when it is transferred). The data feed will be created by Mobysoft and validated by Camden - only extracting the minimum data required for RentSense to work effectively. Under 18 year olds will be excluded from the data feed that is sent to Mobysoft.