Cafcass · production
Genesys ChatBot
"A chatbot to assist website and telephone users find information faster."
Publicly known
- Owner: Cafcass
- Vendor: Genesys, Kerv Experience Limited
Undisclosed
- Model architecture
- Model performance benchmarks
- Training data provenance
Who is actually being paid
Supplier arrangement · described jointly for all 2 suppliers
Role
Genesys develop the product. Kerv are Cafcass’s implementation and support partner.
Procurement procedure
The Genesys chatbot function was procured for by Cafcass using the Crown Commercial Service Further Competition Network Services 2 framework. Further information about this framework can be found at: https://www.crowncommercial.gov.uk/agreements/RM3808#:~:text=21/04/2022:%20Our%20latest%20on-demand%20customer%20webinar:%20%E2%80%98Network%20Services%202%20buyer%E2%80%99s
Data access terms
The solution handles only information that is in the public domain. Both Genesys and Kerv have access to this information.
Genesys
02207062Verified at Companies House · checked 4 November 2026
Registered as GENESYS LIMITED · Dissolved · incorporated 1987
View on the registerKerv Experience Limited
03925996Verified at Companies House · checked 4 November 2026
Registered as KERV EXPERIENCE LIMITED · Active · incorporated 2000
View on the registerSource: ATRS record · last updated Tue Dec 17 2024